FREE SHIPPING ON ORDERS OVER $100
HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We will do our best to reply within 48 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Changes may be made to an order normally within the first 24-48 hours, but may require additional time for actual delivery.
HOW LONG IS THE PROCESSING AND SHIPPING PERIOD?
We average 2–7 business days to create a product and fulfill an order.
Shipping averages from 3-7 days in the US.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the product and size of your order you may receive separate packages. Some products require special packaging and large orders may be delivered in separate packages.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we may be able to suggest and offer alternatives. Due to worldwide shortages, the availability of products is difficult to determine right now.
If you notice an error, please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally. There is a $12 shipping fee for orders under $100.
FREE SHIPPING ON ORDERS OVER $100.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
HOW CAN I TRACK MY ORDER?
You will receive an Order Tracking page once your order has shipped.
WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you'll receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
All domestic (U.S) delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. For assistance, please either use the Contact Us tab or email us at email@example.com.
Do you still have a question? Send us an email via firstname.lastname@example.org and we'll get back to you as quickly as possible.